Return & Exchange Policy

At ASTRA, we are committed to delivering an exceptional experience worthy of our clients, and we always strive to ensure your satisfaction with our products and services. Therefore, we have established a clear and fair return and exchange policy that protects your rights and guarantees you a trusted experience with the House.

1. Return or exchange due to a manufacturing defect or damage

• The customer is entitled to request a return or exchange if there is a manufacturing defect or damage to the product upon receipt.
• The return or exchange request must be submitted within 24 hours of receiving the order.
• ASTRA covers all shipping costs related to the return and exchange in this case.

2. Return or exchange due to an order error

• The customer is entitled to request a return or exchange if a product different from the one ordered was sent.
• The product must be in its original condition, without opening the bottle, removing the outer packaging, or using the product.
• The return or exchange request must be submitted within 24 hours of receiving the order.
• ASTRA covers all shipping costs related to the return and exchange in this case.

Return, exchange, or cancellation procedures

To submit a return, exchange, or cancellation request, in accordance with the terms and conditions outlined above, please contact our customer service team via WhatsApp.

Our team will review the request and assist you in completing the procedures and clarifying the necessary steps.

Important note

We kindly ask our valued customers to verify all order details before completing payment, including the selected product, quantity, shipping address, and contact information.

This helps us ensure your order arrives correctly and deliver an experience worthy of you and of ASTRA.